HOW TO BECOME A CUSTOMER?
To become a customer just click on the Top Right Yellow Icon and sign up.
WHAT IS THE MINIMUM ORDER?
We do not have a minimum order.
WHAT IS THE MINIMUM ORDER FOR FREE SHIPPING?
All orders over $199 or more receive free shipping.
Use Promo Code FREE199 to get free shipping for orders over $199 in USA ONLY!
Enter coupon code FRE199 on checkout then select the Free Shipping option.
Offer is valid only for orders shipped within United States by our choice of ground transportation. All orders will be shipped within 3 -5 business days. There is no guarantee of delivery time but generally orders are delivered within 7-10 business days. There is no shipping on weekends and holidays.
*Only ONE coupon can be redeemed per order. Coupons CANNOT be combined with any other coupon, discounts or sales. Coupons are not valid on Clearance items, LTO offers, Sale merchandise, taxes, or Gift Certificates. Coupons must be applied at the time of purchase. Once order is placed a coupon cannot be used or added to an existing order.
HOW LONG WILL IT TAKE TO GET MY ORDER?
Every effort will be made to ship products within 24 hours of order receipt. All orders are processed within 2-3 business days. Important: Orders are not shipped or delivered on weekends (Saturday and Sunday) or holidays. These orders will be shipped on the following Monday or next business day.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
WHAT IF I RECEIVE THE INCORRECT PRODUCT OR IT WAS DAMAGED?
You can call or email Cake Time Supplies Customer Service. Returns are allowed within 10 days of receiving the item. In case of lost products during shipping, please contact the shipment carrier to file a claim.
DO YOU KEEP CREDIT CARD INFORMATION ON FILE?
No, for the security of our customers, we do not keep any credit card information on file.
WHAT ARE YOUR SHIPPING TERMS?
All orders are processed within 2-3 business days. Orders are not shipped on weekends (Saturday and Sunday) or holidays. We will ship this orders the next business day.
Shipping cost is determined by the size and weight of the package. The shopping cart will give you a default price, however, please call our office at 540-642-5180 if you need more information.
Our Company is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Please Note: We do not ship to P.O. Boxes pr APO/FPO addresses
SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
CAN I CANCEL MY ORDER?
Orders cannot be cancelled or refused after shipment. If, you cancel order before shipment you can call us at Cake Time Supplies Customer Service.
WHAT IS YOUR RETURN POLICY?
If you are not entirely satisfied with your purchase, we are here to help.
You have 10 days to return an item from the date you received it. Upon arrival, please check your order to ensure that it is correct.
To be eligible for a return, your item must be unopened, unused and in the original packaging, in the same condition as it was received. For health and safety reasons food products cannot be returned for any reason, except in the case where Cake Time Supplies, LLC sent the wrong product.
Once we receive your item, we will inspect it and immediately notify you on the status of your refund.
If your return is approved, we will initiate a refund to your credit card or original payment method. You will receive the credit within a certain amount of days, depending on your card issuer's policies.